FAQs

Trouble Logging In

Q:  What is my username?

A:  If you have never logged into the site, your username is SL followed by your handheld login #, and the default password is pass4ibo.

Example: If your HH Login is 123456, your username would be SL123456 and your password is pass4ibo. 

Q:  What is the default password?

A:  pass4ibo

Q:  What if I forget my password?

A:  Select the “Forgot Password” link

If you are still unsuccessful, email IBOInfo@snyderslance.com

Note: After 5 failed attempts, the user is locked out for 30 minutes.

Q:  Where are my weekly settlements located?

A:  Once logged in, click in Sales Data and Settlements.  Folders are labeled by year and month.

Q:  Where is my YTD Summary Report?

A:  The 2017 YTD Summary Reports are located within the January (01) 2017 Settlement folder.

For all other website related inquiries, email IBOInfo@snyderslance.com

Trouble Viewing Pages

You will have to view the site in another browser such as Chrome or Firefox as some versions of IE are having a problem showing the data. This is a temporary situation in most cases as the developers make efforts to periodically check compatibility.

How do I change my password?

You change your password by accessing your profile (see below)

profile_link

Scroll to near the bottom of the page. You will see:

password

How do I add the IBO Website bookmark to the home screen of my iPhone?

Here is a great article complete with video on how to do just that!

This process will put a nice little icon on your home screen turning your IBO website into an easily accessible resource.

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How do I add the IBO Website bookmark to the home screen of my Android?

Android 3.9 and below

  1. Bookmark the website – Depending on your browser, you can generally bookmark any website by hitting the “settings” icon on the lower left of your phone. Once you have the site bookmarked, it become easy.
  2. Browse to your bookmarks by opening your browser or pressing “settings” on the lower right of your phone.
  3. Once you find the bookmark/favorite, press and hold it until a menu below:
  4. Choose “Add to Home screen”

Add_bookmarks_to_home_screen_in_Android_8

Android 4.0 and above

  1. Bookmark the website – Depending on your browser, you can generally bookmark any website by hitting the “settings” icon on the lower left of your phone. Once you have the site bookmarked, it become easy.
  2. Press the “Apps” icon on the lower right of your screen. (This can also be in a number of other places depending on your version of android but it will always be on the lower right)
  3. Press “Widgets” and scroll to a widget called “Bookmark 1×1” and select it.
  4. Choose the bookmark or favorite you made in step one.

This process will put a nice little icon on your home screen turning your IBO website into an easily accessible resource.

favicon_large

Please ask